Adobe XD - Multiple domain accounts, Shared Device Licensing, Windows 10

New Here ,
Sep 27, 2021 Sep 27, 2021

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Hi,

We have Adobe XD packaged through the Shared Device Licensing option and deployed out to domain computers on our network. A user will log onto the computer with account (e.g. user@domain.co.uk) and then launch Adobe Creative Cloud, log into it with user@domain.co.uk which is successful and they are able to launch Adobe XD through Adobe Creative Cloud. They then log out of Adobe Creative Cloud, and then log off the computer.

A second user comes along, logs into the computer with account differentuser@domain.co.uk, starts Adobe Creative Cloud and successfully logs in with differentuser@domain.co.uk. They then try and launch Adobe XD through the panel but it just sits at the launch/splash screen for about a minute then crashes out and closes the XD window.

All other software we've packaged this way has worked fine with multiple domain accounts. Anyone else have a similar issue? Any idea why it's getting locked out from the second account onwards and why the first account is able to work? Is something getting registered under the first account that the second account doesn't have access too?

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Adobe Community Professional ,
Jan 02, 2022 Jan 02, 2022

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