• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Adobe XD not available to download in Creative Cloud Account

Nov 11, 2022 Nov 11, 2022

Copy link to clipboard

Copied

Hi,

I have a creative cloud account, that should include XD!! However, when I log into the creative cloud account XD isn't listed under 'available in your plan, but is listed under the 'apps to try' and only has a 'Try or Buy' option rather than a 'download' button?  How do I contact Adobe Customer Service - it seems impossible!?

Views

493

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Nov 13, 2022 Nov 13, 2022

Try to enter your Adobe Id. Check your active sessions there. Cancel them if you have more than one sessions active.   If you have full licence sing out and sign in again.

Votes

Translate

Translate
Community Expert ,
Nov 12, 2022 Nov 12, 2022

Copy link to clipboard

Copied

Here are some solutions you can try:

If those don't work, you could check here:

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 13, 2022 Nov 13, 2022

Copy link to clipboard

Copied

LATEST

Try to enter your Adobe Id. Check your active sessions there. Cancel them if you have more than one sessions active.   If you have full licence sing out and sign in again.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines