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Adobe XD not available to download in Creative Cloud Account

Nov 11, 2022 Nov 11, 2022

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Hi,

I have a creative cloud account, that should include XD!! However, when I log into the creative cloud account XD isn't listed under 'available in your plan, but is listed under the 'apps to try' and only has a 'Try or Buy' option rather than a 'download' button?  How do I contact Adobe Customer Service - it seems impossible!?

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correct answers 1 Correct answer

Community Expert , Nov 13, 2022 Nov 13, 2022

Try to enter your Adobe Id. Check your active sessions there. Cancel them if you have more than one sessions active.   If you have full licence sing out and sign in again.

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Community Expert ,
Nov 12, 2022 Nov 12, 2022

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Here are some solutions you can try:

If those don't work, you could check here:

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Community Expert ,
Nov 13, 2022 Nov 13, 2022

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Try to enter your Adobe Id. Check your active sessions there. Cancel them if you have more than one sessions active.   If you have full licence sing out and sign in again.

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines