Adobe XD not opening at all since updating to MacOS Monterey

Report · Oct 29, 2021

So i have come to work on a project this eveing after updating to MacOS Monterey and nothing is happening. XD WILL NOT open at all!! I have tried uninstalling, reinstalling, restarting the macbook and nothing!!

Hardware MacBook Pro M1 2020

Software XD 45.0.62

Have now back dated to XD 44.1.12 and this seems to have done the trick althought it is super slow to open up. This need resolving asap as it is effecting my day to day work and letting clients down.

Report · Oct 29, 2021

Hi Mrs-Kazz-Ward,

Thank you for reaching out to us; this is awful that you had to roll back to the previous version. I'll try my best to assist you here.
I'd like to know if you're using external display/devices with USB C/ Thunderbolt 3 port. If yes, please remove it and confirm if XD 45 is working fine.

Sorry if it is too much to ask. Please share the logs from your machine using this link -https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html. Once you have the logs, please upload them to CC or Dropbox and share the link via private message.

I am awaiting your response.

~Atul_Saini

Report · Nov 04, 2021

Hi Atul_Saini,

I am having the some issue. After updating my MaBook Silicon M1 from Bigsur to Monterey, I can not open Adobe XD any more. It tries to open and fire a "Adobe XD quit unexpectedly" error and crush. I have uploaded my log on the adobe server.

The following file has been uploaded on Adobe LogCollector Portal:

File: AdobeLogs_20211104_185555_579-mac.zip

Help me out if possible.

Thanks in advance.
gmorshed

Report · Nov 06, 2021

It is not possible to create a link in Adobe XD from MacOS Monterrey. I receive error 44:76 whenever I attempt to do so. I have already tried all the steps you suggest, but none worked. When I created the link on a Windows PC, it worked without any issues. It loads up to 79% on my Imac, but always throws an error of 44:76

Report · Nov 11, 2021

It is not possible to create a link in Adobe XD from MacOS Monterrey. I receive error 44:76 whenever I attempt to do so. I have already tried all the steps you suggest, but none worked. When I created the link on a Windows PC, it worked without any issues. It loads up to 79% on my Imac, but always throws an error of 44:76

By @summit5C74

Help me out if possible.

Report · Nov 11, 2021

Hi summit5C74,

We are sorry for the frustration. We would like to know if you are on the latest version of XD (XD 45). If yes, does that happen with all files or with a specific file?

Is it possible for you to share the XD file with me over a private message so that we can investigate at our end? If yes, please upload the file to a shared location such as CC or Dropbox and share the URL with me over a PM.

We will try our best to help.

Thanks,

Harshika

Report · Dec 25, 2021

Hi there,

I haven't opened Adobe XD in a while but tried to yesterday and today and have yet been unable to. The icon will bounce a few times then remain stuck in a "not responding" state (See attached screenshot). I'm wondering if I had too many files open or something? Maybe my mac can't load everything into memory that was open? I tried uninstalling, but it didn't help. I'm running MacOS 10.15.3. XD is version 28.4.12.3.

Any ideas? Wondering if I can somehow drop all the files that XD has open somehow?

EDIT: After letting it run for a while in that not responding state, it finally crashed. I added a screen cap of the crash report.

Report · Dec 25, 2021

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Report · Dec 28, 2021

Hi jack12355,

We are sorry for the frustration. We would request you to please share the screenshot of the About XD info page. Please try updating XD using this link: https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html and then launch XD from Creative Cloud desktop app.

Let us know if that helps.

Thanks,

Harshika

Report · Sep 04, 2023

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Report · Sep 04, 2023

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Report · Oct 19, 2023

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Report · May 04, 2024

It sounds like you're encountering a frustrating issue with Adobe XD not opening after updating to MacOS Monterey. This can indeed disrupt your workflow and affect client commitments. Since you've already tried troubleshooting steps like uninstalling and reinstalling, as well as rolling back to a previous version of XD, it's evident that you're proactive about resolving the issue. Given that you're using a MacBook Pro M1 2020, compatibility with Monterey might be a factor to consider. Have you checked Adobe's support resources or community forums for any specific fixes or updates addressing this compatibility issue? It's crucial to ensure that your tools are seamlessly integrated with your operating system to maintain productivity. If the problem persists, reaching out to Adobe support directly could provide further insights or assistance in resolving this matter swiftly.

Report · May 04, 2024

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