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Adobe XD not opening error 5703

New Here ,
Aug 26, 2021 Aug 26, 2021

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Hello Adobe Team

From 2days i am facing XD opning issue.

Can't open any file and XD also, showing error 5703

 

and not create design link also. 

 

please help me ASAP, pending some work. 

It is urgent. 

Thank you 

ankkush

TOPICS
Crash on windows, Missing feature

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Adobe Employee ,
Aug 26, 2021 Aug 26, 2021

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Hi Ankkush,

 

We are sorry to hear you are getting an error while launching XD. I would request you to please try the below steps in sequence-

  • Sign out of XD and Creative Cloud desktop app.
  • End all Creative Cloud desktop app process from task manager
  • Restart the machine.
  • Sign back into Creative Cloud desktop app and XD.

If still the Issue persists ,please uninstall XD using the cleaner tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html .once uninstalled, please re-install XD and let us know if it works.

 

Please let us know if you need more assistance on this. We'd be happy to help

 

Thanks,

Chethan

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Adobe Employee ,
Aug 27, 2021 Aug 27, 2021

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Hi there,

 

We're so sorry to hear about the trouble. Please try the suggestions shared by Chethan, and if nothing helps, please try creating a new user profile by following the steps shared here https://support.microsoft.com/en-us/windows/create-a-local-user-or-administrator-account-in-windows-...

 

Let us know if this helps or if you need any further assistance.

 

Regards

Risabh

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