adobe xd not starting

[Fefe_du_973]

hello !

i have a problem i cant start adobe xd

it stuck on splash screen i have try all but nothing worked pls help me

[italosan]

Hi, what OS are you running Adobe XD on? Are you using the latest version of the software?

[Fefe_du_973]

It run on Windows and yes i use the last version

[Fefe_du_973]

its still not working even with the latest version (45.0.62) and being on windows 11

[italosan]

Hi, have you tried doing a fresh install of Adobe XD? I recommend that you use the Creative Cloud Cleaner tool to uninstall the software and delete any corrupt files.

[Fefe_du_973]

Hi ! i already tried this i just did it again and it still doesn't work

[Rishabh_Tiwari]

Hi there,

We're so sorry to hear about the trouble. In addition to what Italosan suggested, you can also try the suggestions shared here https://community.adobe.com/t5/adobe-xd-discussions/troubleshooting-adobe-xd-crashes-white-screen-on... and let us know if this helps or if you need any further assistance.

Regards

Rishabh

[Fefe_du_973]

Good morning ! thank you for your reply. unfortunately I have already tried this I did a long research before posting a message on the forum and no solution worked whether its adobe or third party solutions I have already tried what you sent me its does not work. Two weeks ago I contacted adobe support and was told that adobe xd was not yet compatible with windows 11. is it still the case?

is it possible to contact an adobe mployer who is quite advanced and who has the ability to look in my computer and tell me what is wrong because yes i have already tried ALL the troubleshooting sloutions offered by adobe and nothing does not work. I have been having this problem for a long time and it bothers me a lot. Regards

[Fefe_du_973]

please help me i have tried everything and now i cant even install adobe xd its giving me error 191. its not the first time its doing it to me

Exit Code: 191
-------------------------------------- Summary --------------------------------------
 - 2 fatal error(s), 2 error(s), 0 warnings(s) 

FATAL: Error (Code = 191) executing in command 'AddUWPAppxCommand' for package: 'UWPAssets', version:45.0.62.17
FATAL: Error occurred in install of package (Name: UWPAssets Version: 45.0.62.17). Error code: '191'
ERROR: hdhelper exe at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe failed to install UWP app with error code 1 - OS Message: C:\adobeTemp\ETRCF65.tmp\1\SparklerApp\SparklerApp.appx#@#OS_Error_Code: 0x80070005#@#OS_Error_String: Échec du déploiement de l'AppX avec l'erreur 0x0 à partir de l'API Logging data because access was denied for file: \\?\C:\Program Files\WindowsApps\Adobe.CC.XD_45.0.62.17_x64__adky2gkssdxte\AppxManifest.xml, user SID: S-1-5-18
ERROR: Failed to install UWP Appx Package with error C:\adobeTemp\ETRCF65.tmp\1\SparklerApp\SparklerApp.appx#@#OS_Error_Code: 0x80070005#@#OS_Error_String: Échec du déploiement de l'AppX avec l'erreur 0x0 à partir de l'API Logging data because access was denied for file: \\?\C:\Program Files\WindowsApps\Adobe.CC.XD_45.0.62.17_x64__adky2gkssdxte\AppxManifest.xml, user SID: S-1-5-18
-------------------------------------------------------------------------------------

[Fefe_du_973 · Accepted solution]

I finally found ! in the meantime I reset my pc and its working but when I restored the roaming folder (% appdata%) its no longer working I concluded that the% appdata% \ adobe file was the problem so I have it deleted and bingo! adobe xd was working again!