Adobe XD on Windows is unreliable: Can't launch the app sometimes

Explorer ,
Dec 09, 2021 Dec 09, 2021

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sammyg58118447_0-1639074009659.png

When I try launching Adobe XD the page is stuck here with a progress wheel, and after some time i just closes with no error.

 

 

I tried the steps shown here: Solved: Adobe XD won't start on new machine (Windows 10) - Adobe Support Community - 8928067

 

And it fixes the issue for a bit but it comes back, the issue still persists. Restarting my computer fixes the issue temporarily.

 

 

 

 

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Crash on windows , Product performance

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correct answers 1 Correct answer

Adobe Employee , Dec 13, 2021 Dec 13, 2021
Hi Sammyg, Thank you for reaching out. This may happen if there are some sync issues. Would you mind reinstalling the Creative Cloud desktop app using this link https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html? You may download it again using this link - https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html   Feel free to update this discussion if you need further assistance.  Thanks, Atul_Saini

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Adobe Community Professional ,
Dec 10, 2021 Dec 10, 2021

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Does your computer meet the minimum system requirements?

Adobe XD system requirements - Windows

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Adobe Employee ,
Dec 13, 2021 Dec 13, 2021

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Hi Sammyg,

Thank you for reaching out. This may happen if there are some sync issues. Would you mind reinstalling the Creative Cloud desktop app using this link https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html? You may download it again using this link - https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html  

 

Feel free to update this discussion if you need further assistance. 

 

Thanks,

Atul_Saini

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Explorer ,
Dec 14, 2021 Dec 14, 2021

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Yes it does, this is a new issue, i've used adobe XD since version 1

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