Adobe XD: Opening project shows black screen

[fahimabdullah]

Hello there,

I'm facing this issue that whenever I'm opening a project, the project canvas becomes all black. All the other tool options are still there but the canvas is just black and I can't see any artboards and designs. I've attached a picture below.

Tried these: 

• Logged out and logged in again

• Uninstalled and re-installed Adobe XD from CC

Version: 35.1.12.5 (Starter), Creative Cloud Sync 4.3.63.1

Please help asap, thanks!

[Ares Hovhannesyan]

What is your hardware and OS?

[fahimabdullah]

I'm using macOS Big Sur.

The device is MacBook Pro 16" 2.3GHz 8-core i9 processor(latest maxed out one). 

[Atul_Saini]

Hi Fahimabdullah,

Sorry for the delay in response. Please ensure that you're using XD 35.3 and let us know if you're still facing trouble. We'd be happy to assist you further. 

Thanks,

Atul_Saini