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Adobe XD Preview Is Too Slow When I Add More Interactions

Community Beginner ,
May 10, 2021 May 10, 2021

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Device name DESKTOP-2PK9DUS
Processor Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz 2.30 GHz
Installed RAM 8.00 GB
Device ID 7B1E25A4-F671-4D40-9E32-3A31BC1E1177
Product ID 00330-80000-00000-AA479
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

Edition Windows 10 Pro
Version 20H2
Installed on ‎4/‎20/‎2021
OS build 19042.928
Experience Windows Feature Experience Pack 120.2212.551.0

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correct answers 1 Correct answer

Adobe Community Professional , May 12, 2021 May 12, 2021
Have you tried to do a new software installation? You can use the Creative Cloud Cleaner tool to uninstall the software and also delete any corrupt files.

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Adobe Community Professional ,
May 11, 2021 May 11, 2021

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Hi, first of all, thank you for all this information about your computer. Are you using the latest version of Adobe XD?

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Community Beginner ,
May 11, 2021 May 11, 2021

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Good afternoon Mr Italosan,

Yes i do have the latest update of XD

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Adobe Community Professional ,
May 11, 2021 May 11, 2021

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Thank you for your answer. Does this problem occur with all files? Or just with a specific file?

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Community Beginner ,
May 11, 2021 May 11, 2021

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It occurs unregularly but, in general it occurs with the complicated animations and components

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Adobe Community Professional ,
May 12, 2021 May 12, 2021

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Have you tried to do a new software installation? You can use the Creative Cloud Cleaner tool to uninstall the software and also delete any corrupt files.

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Community Beginner ,
May 12, 2021 May 12, 2021

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I must try it. I really hope it works

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Adobe Employee ,
May 12, 2021 May 12, 2021

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Hi there, 

 

Sorry for the trouble and thanks for sharing the information asked by our experts. Once you try clean installation as suggested by Italo and if you still face the issue, we would request you to please share the XD file and generate Adobe logs and upload them to a shared location such as Creative Cloud or Dropbox and share the URL with me.

 

We will try our best to investigate the issue.

 

Thanks,

Harshika

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Community Beginner ,
May 18, 2021 May 18, 2021

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Thank you very much for your attention. I updated my XD with the latest update and my problem solved with the new interactions which i made after the update but the older ones are still slow but i think this problem won't occur again with my upcoming projects.

Thanks,

Esmaeel

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Adobe Community Professional ,
May 18, 2021 May 18, 2021

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Hi, we are happy that your Adobe XD issue was resolved with a simple update. If you need help in the future, please contact us 🙂

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