Adobe XD - Problema na hora de abrir

New Here ,
Jul 01, 2022 Jul 01, 2022

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Boa tarde! Então, quando vou abrir o Adobe XD, ele não abre, ele fica na tela que mostra abaixo e não sai dela. Já tentei desinstalar o aplicativo, porém não foi.Screenshot_7.png

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Adobe Employee , Jul 07, 2022 Jul 07, 2022

Hi @Lucaix,

 

We are sorry to hear you're unable to launch XD and getting stuck on the logo screen. Have you tried the steps suggested by our expert? If you're still experiencing the issue, then could you please 

generate logs and crash dumps and upload them to a shared location such as CC or Dropbox and share the URL with me over a private message so that I can create a new bug for further investigation?

 

Please also share the version of XD and the OS details.

 

Steps to try:

  • Go to Creative c
...

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Adobe Community Professional ,
Jul 02, 2022 Jul 02, 2022

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Try to Use the Creative Cloud Cleaner Tool to solve installation issues
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Then sign out and sign in back into your CC account. 

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Adobe Employee ,
Jul 07, 2022 Jul 07, 2022

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Hi @Lucaix,

 

We are sorry to hear you're unable to launch XD and getting stuck on the logo screen. Have you tried the steps suggested by our expert? If you're still experiencing the issue, then could you please 

generate logs and crash dumps and upload them to a shared location such as CC or Dropbox and share the URL with me over a private message so that I can create a new bug for further investigation?

 

Please also share the version of XD and the OS details.

 

Steps to try:

  • Go to Creative cloud desktop> Check for file syncing> Wait for it to sync completely. 
  • Wait for a min, then try to open documents from XD
  • Quit XD, CCD, and Coresync from the Task manager

 

If this doesn't help, please try Re-installing XD.

 

Let us know if that helps.

 

Thanks,

Harshika

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Adobe Employee ,
Jul 11, 2022 Jul 11, 2022

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Hi @Lucaix,

 

We would like to follow up on your issue. Are you able to resolve the issue? If no, please share the requested logs so that we can continue to investigate the logs. 

 

Please feel free to update the discussion if you need further assistance from us.

 

We would be happy to help.

 

Thanks,

Harshika

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