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Hi Collen,
Sorry to hear about the trouble. In case if you macOS, please try the suggestions shared here https://community.adobe.com/t5/adobe-xd/prototype-unable-to-record-video-in-xd-on-mac/m-p/10858465#M... and in case if you have Windows OS, you can use the Windows + G that is a Windows native recorder.
Let us know if this helps or if you need any further assistance.
Regards
Rishabh