adobe xd public share link not working

New Here ,
Aug 06, 2021 Aug 06, 2021

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I create a public share link for prototype testing but it requires me to log in when I try to open it on my cellphone. After I log in (using another adobe ID) it says that I'm not allowed to see the prototype and that I have to send a request to the creator to open this work. So I send it and find the reqeust in the notifications but when I click the 'accept' it keeps saying 'Something went wrong', what the hell??

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How to , Prototyping , Share or publish

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Adobe Employee ,
Aug 06, 2021 Aug 06, 2021

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Hi Alicia,

 

Sorry to hear about the trouble. Could you confirm if the link with voice cababilities? Could you please try creating a link for another simple file with just single object and test if you are able to access that link. We'll also need a screenshot of XD share mode while creating the link and the version of XD. We'll try our best to help you with it.

 

Regards

Rishabh

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New Here ,
Aug 06, 2021 Aug 06, 2021

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Currently I can't create a link for another file. I have read it if somewhere that if it is XD starter plan then I could only share once. I'm not sure if that's why I can't creat a link anymore bc I don't know if it is XD starter plan or not. The XD I'm using right now is the latest-updated version. I've attached a screenshot below. I have chosen 'design review' and 'whoever has the link can access to this prototype'

屏幕快照 2021-08-07 03.49.49.png

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