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Adobe XD shared links are not working. Error:- Something went wrong.

New Here ,
Sep 15, 2022 Sep 15, 2022

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 All links not working. showing some error message which attached. 

 

TURGUTERDEM5ED1_0-1663230349370.png

 

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Adobe Employee ,
Sep 15, 2022 Sep 15, 2022

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Hi ERDEM5ED1,

Thank you for contacting us and Sorry for the trouble caused, could you plaese share some more information on this, it will be helpful in understandingand reproducing it,
1. In which version of XD ?
2. In which platform - Win/Mac?

3.Is it happening with all the files or specific file?
4.Whats the size of the file?
5.If possible ,please attach the screen recording, it helps in understanding

Regards,

Ashwini

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New Here ,
Sep 15, 2022 Sep 15, 2022

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Hello again

 

1. In which version of XD ?     54.1.12.1
2. In which platform - Win/Mac?    Win

3.Is it happening with all the files or specific file?   All files
4.Whats the size of the file?  386KB
5.If possible ,please attach the screen recording, it helps in understanding

 

In attachments you can see the screen about the link we try to open and how we create.

And how it looks like when we try to open the link.

We try the clean the cache of browsers and also try to using different browser types. But it doesn't work.

 

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Adobe Employee ,
Sep 22, 2022 Sep 22, 2022

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Thank you for sharing the information asked by Ashwini, and sorry for the delay in response, @TURGUT ERDEM5ED1. We would suggest you try opening the link in a different browser and see if that works. There might be some glitch that might have caused the issue.

 

However,  if you're still experiencing the issue, is it possible for you to share the XD file with me over a private message so I can check on my end?

 

Note: Please upload the file to a shared location such as CC or Dropbox and share the URL with me.

 

We will try our best to help.

 

Thanks,

Harshika

 

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Adobe Employee ,
Sep 30, 2022 Sep 30, 2022

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Hi @TURGUT ERDEM5ED1,

 

Hope you're doing well!

 

We would like to follow up on your issue. Are you able to resolve the issue? Please feel free to update the discussion if you need further assistance from us.

 

We would be happy to help.

 

Thanks,

Harshika

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