Using ver26, XD constantly reports that it is disconnected and won't sync my cloud files up. This issue is intermittent and happens frequently both at work and when I'm working from home
Things I've tried:
As you can see in the attached photo, my current XD document is reporting that it is disconnected, but I have an active working internet connection. Creative Cloud recognizes that I am online, but adobe XD does not.
Any help would be appreciated.
Sorry to hear you are facing issues while working on Adobe XD. This occurs when there is an issue with the Core Sync. The team is aware of the issue and is working on fixing it so that it doesn't occur even intermittently. You should be able to see the fix in future releases.
Could you please let us know a few more details like
Also, we would request you to please generate log files using the information provided in this document <https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html > which will help the team to analyze the issue better.
Once the files are generated, upload the files to a shared location such as Creative Cloud, and share the URL with me over a private message.
Please send the URL of this forum post for reference.
Let us know if you face any trouble with this.
After installing the new version of the adobe xd program, when opening the program it appears as a pile and the program is closed, and also a message appears to me that I am not connected to the Internet on the code that I am connected to the Internet
I hope the future is near, I'm facing the same issue now.
I'm very disappointed to use XD for our Enterprise Product. Many of our cloud files are corrupted not sure why, as head of design I'm ower of the files but not able to access at all. Talked to many adobe representatives but no solution yet.
Regreting to use Adobe XD, planning to revert all work for Sketch or Figma.
Same issue is happening now in my Adobe XD.
Version : 28.6.12
OS Build : Windows 10 18363.815
I have the same issue about the internet.
May I know how can I solve this problem?
I can't open my Adobe Xd file now.
We are sorry to hear you are having trouble opening the file in XD. Please try the suggestions mentioned in this article: https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html and if that doesn't help. We would request you to please share a few more details like-
We will try our best to help.
I'm having the same issue since yesterday.
At some point XD would just show "Saving…" for ever. After an hour I assumed it might just display it wrong and closed XD, which did not complain. But I didn't have my changes when opening the file on another computer.
So I tried to reconnect CC, and afterwards the two files I work on would show "Disconnected". Even files shared with me will show that message.
If I look at assets.adobe.com under Cloud Documents, I can see my files. Weird thing is, my main file is showing up twice now, with the same name.
XD version: 29.0.32
Windows 10 Enterprise 1909
Thanks for help
Same problem XD 34.4.12 - Windows 10 - I uninstalled the program because it gave constant errors when editing some text, or to get a hex code and now this screen and I can't work
I have experienced the same issue for a couple of days now.
Version is 36.0.32 running on Windows 10
Same issue here.
The app crashed yesterday at end of day, and today I couldn't open the cloud document I had been working on. Attempting to open the file would open a design window with the loading bar, but the document would never load and I couldn't close the application.
Deleting and re-installing the app didn't fix it.
I had to download the cloud document from Adobe Cloud as a local file, then open and save it as a cloud document, which fixed the original (and now I have two identical cloud documents).
Now, I need to re-install plugins but when I click "Install" in the plugins shop, it says I'm not connected to the internet, even though I am.
39.0.12 encountered the same problem. Quite dissapointed with XD. Other apps are ok except XD, which keeps on saying that "We can't verify your subscription status".
We apologize for the delay in response. If you're still experiencing the issue, we would request you to please update XD to current version XD 40. If that doesn't help, please try the steps mentioned here: https://community.adobe.com/t5/adobe-xd/install-solved-can-t-verify-my-subscription-status-windows/t...
Let us know if that helps. We're here to help your further.
I'm having the same issue currently. In my case I am also not able to click anything when it is "disconnected". And in 10 minutes of error it even crashed and closed completely.
Any sight of a solution?
Same here. This has been happening intermittently for weeks and is pretty annoying.
The application freezes and nothing works until force-quitting it in Task Manager.
still encountering it on Ver, 42.1 for MacOS and its already August.
I am permanently disconneted. Adobe has not fixed this problem in two years, even though it is fundamental and blocks team development.
Update: If I close the file and reopen it, the problem appears to go away. This is one possible workaround.
still doesn't work for me 😞
I'm having the same issue.
I have XD version: 126.96.36.199 x64
Are there any updates to this issue?
We are sorry to hear you are experiencing issue while using XD. We would like to confirm if you're facing Disconnected issue or Cannot verify subscription issue.
Please try the below steps for Disconnected Issue-
Let us know if that helps. We are here to help.
It is a disconnection issue. I am logged into my subscription account. I am able to access the internet web browser just fine. The problem is only occurring within the Adobe XD.
Note: I work heavily out of XD for quite some time and never had this issue before.
Thanks for the confirmation. Could you please use the cleaner tool to uninstall XD completely and reinstall it back and then try launching XD from Creative Cloud desktop app?
Let me know if that works.