Adobe XD shows as disconnected, even when connection is active

Report · Oct 27, 2021

Facing the same issue

macOS Monterey

XD latest version 45

Its really hitting my productivity

Cloud document xd file when opened constantly shows disconnected

Report · Oct 27, 2021

We are sorry for the trouble. We would like to know if you're experiencing the issue with all cloud files or with a specific file? Are you able to open the file from here: https://assets.adobe.com/cloud-documents ?

If it's a specific file then is it possible for you to share the file with me over a private message for investigation purpose?

We will try our best to help.

Thanks,

Harshika

Report · Oct 27, 2021

Hi Harshika,

Thanks for the prompt response.

I was facing this in multiple files yesterday - not sure what was breaking -
I was able to publish the link but not coedit with my collegue - coresync module seemed to be failing.

Today - it seems to be fine though - will keep you posted.

Report · Oct 28, 2021

Glad to hear that, feel free to reach out if you need any further assistance, we'll try our best to help you with it.