Adobe XD shows as disconnected, even when connection is active

Community Beginner ,
Oct 27, 2021 Oct 27, 2021

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Facing the same issue

 

macOS Monterey 

XD latest version 45

 

Its really hitting my productivity 

 

Cloud document xd file when opened constantly shows disconnected 

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Adobe Employee ,
Oct 27, 2021 Oct 27, 2021

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Hi smits83518906,

 

We are sorry for the trouble. We would like to know if you're experiencing the issue with all cloud files or with a specific file? Are you able to open the file from here: https://assets.adobe.com/cloud-documents ?

 

If it's a specific file then is it possible for you to share the file with me over a private message for investigation purpose?

 

We will try our best to help.

 

Thanks,

Harshika

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Community Beginner ,
Oct 27, 2021 Oct 27, 2021

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Hi Harshika, 

Thanks for the prompt response. 

I was facing this in multiple files yesterday - not sure what was breaking - 
I was able to publish the link but not coedit with my collegue - coresync module seemed to be failing. 

Today - it seems to be fine though - will keep you posted.

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Adobe Employee ,
Oct 28, 2021 Oct 28, 2021

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Glad to hear that, feel free to reach out if you need any further assistance, we'll try our best to help you with it.

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