Adobe XD Slowness issue on macOS(10.14.5) & XD version(21.0.12.11).

Report · Jul 22, 2019

I am currently working on a design system for a client, using the components library.

I have a lot of dynamic elements(140) , artboards (30) in this document, no image at all, only vector elements and text. The file size is 700ko.

After working 5-10 minutes everything becomes very slow. Sometimes I have to wait 2-3 sec to zoom or pan through the artboards.

The only thing I can do is to reboot my Macbook, but the issue comes back anyway.

I have tried "Onyx" software and "Ccleaner" to improve the performances. But nothing helped.

Thank you for your quick feedback on this topic, my schedule is actually tight and this issue is killing my productivity.

Adobe XD : V21.0.12.11
System :

The Tittle was edited by Moderator.

Report · Jul 22, 2019

Hi, thanks for sharing the specifications of your computer with us. However, it could be a graphics card problem. Have you checked if there are any updates?

Report · Jul 22, 2019

Hello,

Thank you for your answer. But, the graphics are managed by the OS directly right? So, if my OS is up to date (which is the case) the drivers should be ok ?

Maybe am I missing something ?

Report · Jul 22, 2019

Hi Bertrand,

Sorry to hear you're having trouble using Adobe XD and thank you for sharing the details. Could you please share the file with me over a private message so that I can test it at my end? Please send the URL of this forum post for reference. To send a private message, click my profile picture and use the Message button.

Please let me know if you face any issues with this.

Thanks,

Harshika

Report · Jul 22, 2019

Hello HARSHIKA VERMA

Thank you for answering me. I am affraid I cannot share this element with you without my client's agreement. I have to check with him. I will let you know ASAP.

Is there anything else we can do / test?

Bertrand

Report · Jul 22, 2019

Thank you for your response, Bertrand. I'd suggest getting in touch with our support team for 1:1 support. Please reach out to them using this link: Contact Customer Care so that you can get the real-time assistance for this issue.

Please let me know if you face any issues connecting with our support team. I'd be happy to help.

Thanks,

Harshika

Report · Jul 23, 2019

For information, I have installed the last version of XD this morning : 21.12.1.3.

I still have the issue.

I didn't succeed in joining people with your link. I tried the "enterprise support options" -> "assisted support" in the creative cloud section. It says something like I do not have access to the Admin console... I do not know what it means. HARSHIKA VERMA, I accept your help to connect with the support team.

Thank you in advance.

Report · Jul 23, 2019

To keep this feed updated

It seems Adobe XD gets slower when I have to display a lot of elements in the "Components" list (left panel). So I tried to filter and to only display the "Colors" for example : instantly the navigation through my artboards got smoother. It is not optimal but "better"

It is just an hypothesis but it seems this aspect of XD need to be optimized.

Report · Jul 23, 2019

Thank you for sharing some great observation, Bertrand. Sorry that you're unable to connect with our support team. Could you please share your personal info like Adobe Id, phone number and location with me over a private message? so that I can try to help you from my end.

Please send the URL of this forum post for reference. To send a private message, click my profile picture and use the Message button.

Please let me know if you face any issues with this.

Thanks,

Harshika

Report · Jul 23, 2019

Also, can you try updating to the latest version that was released yesterday (21.1.12) and let us know if you are still facing this issue?

Thanks,

Preran

Report · Jul 23, 2019

Hello Preran,

As already explained, I have installed this update today, nothing has changed.

Tks.

Report · Jul 23, 2019

Thank you, that helps. Do share the information that Harshika requested for with her. We will do our best to help.

Thanks,

Preran

Report · Jul 23, 2019

Informations shared

Report · Jul 25, 2019

I have exactly the same problem. XD becomes extremely slow.

Report · Jul 25, 2019

I am not very conversant with Mac versions, but if you are on a Beta version of Mac OS, the team knows of issues with it. We recommend using an official version of OS when working with XD. However, if you are on an official version, send Harshika the details she requested for. We will do our best to help.

Thanks,

Preran

Report · Jul 26, 2019

Your configuration has more RAM and is more recent... And it is still slow. Now we are sure it is not related to the configuration.

Try to filter the left components panel in order to limit the number of elements you display in it. Maybe I am crazy, but it helps a bit from my perspective.

Report · Jul 26, 2019

Hi Cuiz,

Sorry to hear you're having issues with Adobe XD. Are you still facing the slowness issue with XD?

I really appreciate your efforts of sharing the solution that might help our users, Bertrand.

Thanks,

Harshika

Report · Jul 30, 2019

After using XD (Slowmotion Edition) for 3 weeks now, I am sure the issue comes from the components library.

The soft / file runs perfectly until I go in there. No need to rename, delete or whatever. Just open the components library and everything goes slower after a few seconds. The only way to get a "fresh" state is to close your file and re-open it. I let you imagine the pain when you have to use it regularly...

To the technical team : please do something. A whole company is going to use this design system. We would have to switch to another solution if the performances issues are not fixed. 😕

Report · Aug 02, 2019

Yes, I'm still having issues with XD lagging. I'm also sure it's related to the Assets Library.

My working file just gets extremely slow:

• Command + to zoom takes >10 seconds to execute;

• Click on a element can take up to 16 seconds to select;

I have quit, restarted, reinstalled, it keeps doing that.

I am also experiencing the same issue on my fairly new macbook (less than 1 year old), my older iMac and my Surface Pro 3.

I'm not running on any beta OS. Everything is up to date.

Even filtering the Assets panel is not cutting that much time.

Here is how my files are configured:

Screenshot of the Icons page:

Screenshot of the Text Styles page

Screenshot of the Colours page:

Screenshot of the Components page:

I can event share the files to you if you need to test.

Report · Aug 05, 2019

In order to complete the Cuiz's feedback, here is a video of what I experience everyday : https://drive.google.com/open?id=1oafDngnNagHXomxZwpEv4x85Ce_f62HV

One file, where everything is very slow after using components library. Another one, where I did not use the component library while my session -> everything is perfectly smooth.

I have activated the "mouse click" while recording, this way you can see the delay between an action and its response.

Report · Aug 07, 2019

If you are not on the Beta version, and are facing this issue, I suggest getting in touch with the tech support team Contact Customer Care for further investigation.

Report · Aug 12, 2019

Hello,

I am in contact with the customer care, but it is very difficult to get in touch since I am in France (CET) and your team (PST). Every time your team tried to contact me I was out of office or unable to pick up the phone. I tr

That's why I uploaded my video on this forum. To be honest, I do not have more to show, it is pretty explicit

I will share this post link to the customer care team. I hope it will help.