Adobe XD software does not display properly, can't see buttons

[Jessica29999915fgno]

The buttons and views of files in the toolbar menus does not seem to be displaying properly. Has anyone else seen this. 

[Rishabh_Tiwari]

Hi @Jessica29999915fgno ,

Sorry to hear about the trouble. Would you mind sharing the version of XD & OS along with hardware details like if you're using XD on a primary screen or an extended monitor? Also, is this happening with a specific file or multiple files?

Thanks

Rishabh

[Jessica29999915fgno]

This issue happens with the program Adobe XD it doesn't matter which file I am in. I have Windows 10 Enterprise. 32 GB of RAM, Intel HD Graphics 4600, 3.4 GHz cpu. The X are on the file menus as well. It's basically over any actionable item that is clickable. See here on the close button as well.

[Rishabh_Tiwari · Accepted solution]

Thank you for confirming. This display glitch is not expected, so have you tried re-installing the application? If not, would you mind trying that and let us know if that solves the issue? 

[Jessica29999915fgno]

The Adobe XD program is no longer available to download from the creative
suite for whatever reason so I cannot reinstall it.

[Rishabh_Tiwari]

I am so sorry to hear about that. Please share your Adobe ID through DM by clicking on my name. 

[Rishabh_Tiwari]

I got your account details. I am getting your account checked by the Engineering team and will update this discussion as soon as I hear from this team.

[Rishabh_Tiwari]

Hi @Jessica29999915fgno ,

Please check now and let us know if you can download XD & if it's working or not. 

Thanks

Rishabh

[Jessica29999915fgno]

Yes everything seems fine now that I was able to redownload the app. Thanks so much for your help. I appreciate you.

Jessica

[Rishabh_Tiwari]

Glad to hear that, Jessica! Feel free to reach out if you need further assistance.