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Adobe XD still crashes when open project files

New Here ,
Nov 05, 2020 Nov 05, 2020

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After several days since the problem has started and server approcheas/solutions I've tried,

the problem is still here.

 

My company can't continue to work with Adobe files due to this reason. 

Another post I've written is present, but still ignored by Adobe staff members.

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Adobe Employee ,
Nov 05, 2020 Nov 05, 2020

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Hi Ambra,

 

I am sorry for the delay in response to this post(https://community.adobe.com/t5/adobe-xd/adobe-xd-crashes-when-opening-each-file-project/m-p/11571848.... I have escalated your logs to the Engineering team and I'll update this discussion as soon as I hear from the team.

 

Regards

Rishabh

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Adobe Employee ,
Dec 01, 2020 Dec 01, 2020

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Hi Ambra,

 

Thank you for your patience, could you please confirm if you are still experiencing the issue in the latest version of XD? If yes, once it crashes, please share the full crash dump: https://helpx.adobe.com/xd/kb/how-to-generate-crash-dump-on-windows-machine.html

 

In case if you find any challenges in sharing that, please share your contact details through DM by clicking on my name, we'll collect these on a remote session.

 

Regards

Rishabh

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