Adobe XD stuck at logo page

New Here ,
Jun 26, 2022 Jun 26, 2022

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i have downloaded and installed adobe twice now. it keeps getting stuck on the loading page. Im using windows 10. what can be done please

 

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Adobe Employee , Jun 28, 2022 Jun 28, 2022

Hi @Quadri24968409qcet ,

 

We're so sorry to hear about the trouble. In addition to what @Spas K.  suggested, please try the suggestions shared in this discussion and let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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Adobe Community Professional ,
Jun 26, 2022 Jun 26, 2022

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Hi there, some users with a similar issue reported that when they start Adobe Xd from the Start menu, rather than from the CC app, it starts properly. Have you tried that?

 

Let us know if that doesn't work out, and we'll try to find another solution.

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Adobe Employee ,
Jun 28, 2022 Jun 28, 2022

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Hi @Quadri24968409qcet ,

 

We're so sorry to hear about the trouble. In addition to what @Spas K.  suggested, please try the suggestions shared in this discussion and let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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