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Adobe XD stuck on (logo screen) on launch on windows machine

New Here ,
Apr 30, 2022 Apr 30, 2022

Hi, Adobe xD is stuck on launch (logo screen) windows, I can't finish my project and I have a deadline, I tried reinstalling the application, updating drivers, going in the registry editor, using an even lower version of the Adobe xD, nothing helps, does anyone know how to fix this ??

 

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Community Expert ,
Apr 30, 2022 Apr 30, 2022

Use the Creative Cloud Cleaner Tool to solve installation issues
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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New Here ,
Apr 30, 2022 Apr 30, 2022

Thanks, but this didn't work 😕

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Community Expert ,
May 01, 2022 May 01, 2022

Please refer to this thread Adobe XD stuck on launch (logo screen) on Windows - Adobe Support Community and see if anything there helps you.


— Adobe Certified Expert & Instructor at Noble Desktop | Web Developer, Designer, InDesign Scriptor
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Adobe Employee ,
May 10, 2022 May 10, 2022
LATEST

Hi Nemanja24263273hqjt,

 

We are sorry for the trouble. We would request you to please share the details of your operating system and the version of XD installed on your machine. 

 

Have you tried creating a new user profile and then trying running Adobe XD? 

 

Let us know if that helps.

 

Thanks,

Harshika

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