adobe XD Ver 44.0.X unable to load cloud documents under your work - Enterprise account

Community Beginner ,
Sep 23, 2021 Sep 23, 2021

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Having an Enterprise account, 

Got updated to latest XD version 44.0.12.7 x64, Creative cloud sync 4.21.1.1

Post update, I am unable to see the "Cloud documents" "Shared with you" and "Deleted" under section "your work".

Getting error message, "Can't load cloud documents". 

I have done "Quit XD" and restared my system multiple times.

Still not sorted out. Due to this I am unable to open any documents and continue with work.

Request to sort at the earliest.

 

Screenshot 2021-09-23 at 8.01.00 PM.pngScreenshot 2021-09-23 at 8.09.36 PM.pngScreenshot 2021-09-23 at 8.09.54 PM.png

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Adobe Employee ,
Sep 23, 2021 Sep 23, 2021

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Hi there,

 

We're so sorry to hear about the trouble. For an Enterprise account, please contact us directly using the steps shared here https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

 

Regards

Rishabh

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Community Beginner ,
Sep 23, 2021 Sep 23, 2021

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Same problem here.

The only place I can see my work is at the "Published" tab of CC Web;

 

I talked to someone from the support and now I'm waiting for their response...

 

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Adobe Community Professional ,
Sep 24, 2021 Sep 24, 2021

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Open Creative cloud app

go to your profile image, then contact us

 

you will have direct chat support with highly speed response.

Screen Shot 2021-09-24 at 9.57.28 AM.png

 

Screen Shot 2021-09-24 at 9.57.21 AM.png

 

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Community Beginner ,
Sep 29, 2021 Sep 29, 2021

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LATEST
Hi Adobe team,
I tried connecting to the support team, but getting a sorry screen, Pathetic, PFA screen for your reference.
I also tried the fix issues methods mentioned in the below listed url
https://helpx.adobe.com/xd/kb/fix-issues-with-xd-cloud-documents.html
But did not get any results.
Earlier I was able to access file via manage links and in web cloud, but now files are also not accessible via web cloud, which is pathetic. PFA images for your reference.
My Projects have come to halt.
Request to do the needful at the earliest.


Thanks and Regards
Basavaraj Koti
Deputy General Manager - Software Development
Pearson India Education Services Pvt Ltd.,
DivyaSree Chambers,
No.11, Ground Floor and 7th Floor, 'A' wing,
O Shaughnessy Rd, Langford Gardens,
Bengaluru 5600 025
Karnataka, India.
Learn more at pearson.com

[Pearson]

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