Adobe XD Version 34.1.12.9 - not able to create or update prototype link

[25856647tyez]

Hi,

I am not able to generate or update the prototype sharing link. it was working previeously and suddenly stopped working. 

Any solution?

[gianvitulano]

Hi,

does this problem occur with all files? Have you tried updating Adobe XD?

[25856647tyez]

yes, with all the files. even after updating it as well.

[HARSHIKA_VERMA]

Hi @25856647tyez,

Thank you for reaching out. In addition to what our expert has asked, please share the screenshot of the About XD info page from the Menu. Please try copy-pasting the prototype into a new file and then try creating a new link.

Let us know if that helps.

Thanks,

Harshika

[25856647tyez]

tried everything still getting the same error.

[gianvitulano]

Hi,

have you also tried to do a new installation of Adobe XD? Try using the Creative Cloud Cleaner tool to uninstall the software.

[gianvitulano]

Hi,

is there any news? Do you still need help?