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Adobe XD Version 34.1.12.9 - not able to create or update prototype link

New Here ,
Sep 19, 2022 Sep 19, 2022

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Hi,

 

I am not able to generate or update the prototype sharing link. it was working previeously and suddenly stopped working. 

Any solution?

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Community Expert ,
Sep 19, 2022 Sep 19, 2022

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Hi,

does this problem occur with all files? Have you tried updating Adobe XD?

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New Here ,
Sep 19, 2022 Sep 19, 2022

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yes, with all the files. even after updating it as well.

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Adobe Employee ,
Sep 19, 2022 Sep 19, 2022

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Hi @25856647tyez,

 

Thank you for reaching out. In addition to what our expert has asked, please share the screenshot of the About XD info page from the Menu. Please try copy-pasting the prototype into a new file and then try creating a new link.

 

Let us know if that helps.

 

Thanks,

Harshika

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New Here ,
Sep 19, 2022 Sep 19, 2022

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tried everything still getting the same error.

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Community Expert ,
Sep 21, 2022 Sep 21, 2022

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Hi,

have you also tried to do a new installation of Adobe XD? Try using the Creative Cloud Cleaner tool to uninstall the software.

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Community Expert ,
Oct 08, 2022 Oct 08, 2022

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Hi,

is there any news? Do you still need help?

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