Adobe XD (Version: 57.1.12) extremly slow

[eightyinch]

Dear Adobe Community,

My Adobe XD is extremely slow and puts a heavy load on my system. It affects all existing and new documents, both those stored in the cloud and those stored locally.

Opening the document is very quick, but then it often takes several minutes before you can work in the document. It also frequently hangs when editing existing text fields and other simple design elements (without interactive effects, etc.).

The system quickly gets hot. In some cases, it even raises the CPU temperature to the point where the system shuts down.

Working with Adobe XD is almost impossible or very slow.

My program/system specifications:
-- SOFTWARE --
Adobe XD (Version 57.1.12)
Windows 11 Pro (Version 23H2)

-- HARDWARE --
System: MSI Summit e16 Flip (2022)
Mainboard: MSI MS-1592
CPU: 12th Gen Intel Core i7-1280P
GPU: NVIDIA GeForce RTX 3050 Laptop GPU
RAM: 32 GB DDR5
Disk Space (Partition): 400 GB (with 200 GB free disk space)

I've seen that log files are often requested here. Where do I create these, or which programs can provide me with the additional necessary information that I can provide?

Thank you for your support, and I wish you all a good start to the year 2024.

[Rishabh_Tiwari]

Hi,

Sorry to hear about the trouble. Please try the steps shared below:

-Sign out of XD & CC Desktop app.

-Close CC Sync Services and all Adobe-related processes from the Task manager/Activity Monitor.

-Reboot the computer.

-Sign back in on the CC Desktop app and launch XD from there to check if it works better.

If it still doesn't work, please uninstall XD using the cleaner tool using https://adobe.ly/4baTGyH and then re-install XD and let us know if that solves the issue.

Thanks

Rishabh