ADOBE XD We can’t verify your subscription status issue

New Here ,
May 25, 2022 May 25, 2022

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Why adobe is still not able to resolve this issue till date. Now its may 2022, am using enterprise account still getting "We can’t verify your subscription status." while opening ADOBE XD. Seriously do you think your customers as joke? why you are still reluctant to resolve this over the years. are we not paying the money you are asking? we need answers and fixes. Do fix it!!!

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correct answers 1 Correct answer

Adobe Employee , May 31, 2022 May 31, 2022

Thanks for the confirmation, @S24577884xfbs. Would you mind checking if there is any pending windows update? If not, please get in touch with us directly using our contact us page so that we can help you remotely on a 1:1 basis.

 

Thanks,

Harshika

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Adobe Community Professional ,
May 25, 2022 May 25, 2022

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Hi, we're sorry you're having trouble with Adobe XD. We understand your frustration and will do what we can to help you. Have you tried logging in and out of your Adobe account?

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New Here ,
May 25, 2022 May 25, 2022

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Hi, i have tried all possible solutions that has been shared, but still the issue persists!

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New Here ,
May 27, 2022 May 27, 2022

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Any solution please!

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Adobe Employee ,
May 30, 2022 May 30, 2022

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Hi @S24577884xfbs,

 

We are sorry for the trouble. Would you mind telling us if you're on a windows or mac machine? If windows, please try the steps suggested in this article.

 

If mac, please try the steps suggested in this post.

 

Let us know if that helps.

 

Thanks,

Harshika

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New Here ,
May 30, 2022 May 30, 2022

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Dear Harshika,

Am using windows 10, tried the methods shared. But it is showing the same message of cant verify the subscription. 

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Adobe Employee ,
May 31, 2022 May 31, 2022

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Thanks for the confirmation, @S24577884xfbs. Would you mind checking if there is any pending windows update? If not, please get in touch with us directly using our contact us page so that we can help you remotely on a 1:1 basis.

 

Thanks,

Harshika

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