ADOBE XD We can’t verify your subscription status issue

[S24577884xfbs]

Why adobe is still not able to resolve this issue till date. Now its may 2022, am using enterprise account still getting "We can’t verify your subscription status." while opening ADOBE XD. Seriously do you think your customers as joke? why you are still reluctant to resolve this over the years. are we not paying the money you are asking? we need answers and fixes. Do fix it!!!

[italosan]

Hi, we're sorry you're having trouble with Adobe XD. We understand your frustration and will do what we can to help you. Have you tried logging in and out of your Adobe account?

[S24577884xfbs]

Hi, i have tried all possible solutions that has been shared, but still the issue persists!

[S24577884xfbs]

Any solution please!

[HARSHIKA_VERMA]

Hi @S24577884xfbs,

We are sorry for the trouble. Would you mind telling us if you're on a windows or mac machine? If windows, please try the steps suggested in this article.

If mac, please try the steps suggested in this post.

Let us know if that helps.

Thanks,

Harshika

[S24577884xfbs]

Dear Harshika,

Am using windows 10, tried the methods shared. But it is showing the same message of cant verify the subscription. 

[HARSHIKA_VERMA · Accepted solution]

Thanks for the confirmation, @S24577884xfbs. Would you mind checking if there is any pending windows update? If not, please get in touch with us directly using our contact us page so that we can help you remotely on a 1:1 basis.

Thanks,

Harshika