Adobe XD will not open

[clselin]

Why I try to open XD, it stays on the splash screen featuring the XD logo on a white background for a long time, then closes silently. I get no error or any alert explaining what might be happening.

This has happened to me before but stopped for a while.

This is untenable. I am going to switch to Figma.

Details:

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Device name Desktop
Processor AMD Ryzen 5 2600 Six-Core Processor 3.40 GHz
Installed RAM 16.0 GB
Device ID 9D582179-7084-4720-BC6E-FC6ADE8418F1
Product ID 00326-10113-03672-AA303
System type 64-bit operating system, x64-based processor
Pen and touch Pen support

Edition Windows 10 Home
Version 21H2
Installed on ‎1/‎04/‎2021
OS build 19044.1889
Experience Windows Feature Experience Pack 120.2212.4180.0

XD version is 54.0.12

[gianvitulano]

Hi,

I recommend you consult this thread: Adobe XD crashes (White screen) on launch on Windows 10 machine

[clselin]

495 Replies ! Can you indicate to me what part of this forum thread I should be looking at? 

[gianvitulano]

Hi,

look at what Preran wrote, at the beginning of the thread. There are several links that will come in handy. I also suggest reading the correct answers.

[gianvitulano]

Hi,

is there any news? Do you still need help?

[HARSHIKA_VERMA]

Hi @clselin,

Hope you're doing well!

We would like to inform you this issue is under investigation. The team is actively working on it. We're collecting logs from the customer machine for better results.

It would be helpful if you could share the logs with us over a private message so that we can attach them to the bug. Please generate logs by following the instructions mentioned in this article. Please upload the log file to a shared location such as CC or Dropbox and share the URL with me.

In some cases, updating the operating system helps the customer.

We'll keep you posted with the update.

Thanks,

Harshika