Adobe XD will not open

Community Beginner ,
Sep 04, 2022 Sep 04, 2022

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Why I try to open XD, it stays on the splash screen featuring the XD logo on a white background for a long time, then closes silently. I get no error or any alert explaining what might be happening.

This has happened to me before but stopped for a while.

This is untenable. I am going to switch to Figma.

 

Details:

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Device name Desktop
Processor AMD Ryzen 5 2600 Six-Core Processor 3.40 GHz
Installed RAM 16.0 GB
Device ID 9D582179-7084-4720-BC6E-FC6ADE8418F1
Product ID 00326-10113-03672-AA303
System type 64-bit operating system, x64-based processor
Pen and touch Pen support

Edition Windows 10 Home
Version 21H2
Installed on ‎1/‎04/‎2021
OS build 19044.1889
Experience Windows Feature Experience Pack 120.2212.4180.0

XD version is 54.0.12

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Community Expert ,
Sep 05, 2022 Sep 05, 2022

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Hi,

I recommend you consult this thread: Adobe XD crashes (White screen) on launch on Windows 10 machine

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Community Beginner ,
Sep 06, 2022 Sep 06, 2022

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495 Replies ! Can you indicate to me what part of this forum thread I should be looking at? 

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Community Expert ,
Sep 08, 2022 Sep 08, 2022

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Hi,

look at what Preran wrote, at the beginning of the thread. There are several links that will come in handy. I also suggest reading the correct answers.

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