I have just been advised by Adobe Tech support that there are many people with this issue and its a real issues. Is anyone else having this problem?
An official tech support guy took control of my PC, uninstalled and reinstalled the program, along with making a whole load of changes to my machine. Now hardly anything works on my PC. All of the CAD software that had installed on my machine seems to now be effected, along with a load of other Adobe products that were working.
Not great. Thanks Adobe!! : (
Here is a copy of the transcript:
Date: 2018-12-01 05:52:38 SGT
To: Everyone
From: Divya Singh
Michael I apologize for the inconvenience however this is a known issue an is occuring with multiple machines. The resolution for it as of now is to reset Windows operating system.
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Date: 2018-12-01 05:53:01 SGT
To: Everyone
From: Divya Singh
If you are okay with it please go ahaed and do that in case you are not I will escalate your case to our next level.
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Date: 2018-12-01 05:54:24 SGT
To: Everyone
From: Work Station
Sorry when you say to restart, do you just mean to restart and log back in again. Or do you mean to reinstall?
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Date: 2018-12-01 05:54:28 SGT
To: Everyone
From: Divya Singh
Reinstall
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Date: 2018-12-01 05:54:46 SGT
To: Everyone
From: Work Station
I have already tried that and it didnt work
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Date: 2018-12-01 05:55:22 SGT
To: Everyone
From: Divya Singh
Did you reinstall Windows?
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Date: 2018-12-01 05:55:48 SGT
To: Everyone
From: Work Station
Yes, this is fresh install of Windows 10 Pro - installed tonight
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Date: 2018-12-01 05:56:21 SGT
To: Everyone
From: Divya Singh
Alright in that case I will escalate the case to my next level and they will get back to you .
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Date: 2018-12-01 05:57:36 SGT
To: Everyone
From: Work Station
OK, how long do you think that will take, as I really need to get the program up and running. Otherwise I will have to ditch XD and go back to working with Sketch instead....my company has had a lot of problems with XD and we have over 50 licenses
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Date: 2018-12-01 05:58:17 SGT
To: Everyone
From: Divya Singh
I am afraid to say but I will not be able to comment on the time. However as there are many customer facing the same issue so we are working on it to fix it.
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Date: 2018-12-01 05:58:32 SGT
To: Everyone
From: Work Station
OK
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Date: 2018-12-01 05:58:38 SGT
To: Everyone
From: Divya Singh
Is there anything else that I can help you with?
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Date: 2018-12-01 05:58:56 SGT
To: Everyone
From: Work Station
No, I just need to get this working. How will I be contacted? Via email?
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Date: 2018-12-01 05:59:16 SGT
To: Everyone
From: Divya Singh
Yes
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