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Adobe XD won't start on Mac

New Here ,
Jun 23, 2020 Jun 23, 2020

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After the new update the program will crash instantly every time I try to open it.

I am on an IMac whit macOs Catalina 10.15.5 

 

As soon as the program is launched this error appears:

 

Process:               Adobe XD [937]
Path:                  /Applications/Adobe XD/Adobe XD.app/Contents/MacOS/Adobe XD
Identifier:            com.adobe.xd
Version:               30.1.12.4 (30.1.12.4)
Code Type:             X86-64 (Native)
Parent Process:        ??? [1]
Responsible:           Adobe XD [937]
User ID:               501
 
Date/Time:             2020-06-23 19:15:21.757 +0200
OS Version:            Mac OS X 10.15.5 (19F101)
Report Version:        12
Anonymous UUID:        4CA7A6E9-568A-1EFB-81F4-8EB4945DC10D
 
 
Time Awake Since Boot: 720 seconds
 
System Integrity Protection: enabled
 
Crashed Thread:        0
 
Exception Type:        EXC_CRASH (SIGABRT)
Exception Codes:       0x0000000000000000, 0x0000000000000000
Exception Note:        EXC_CORPSE_NOTIFY
 
Termination Reason:    DYLD, [0x5] Code Signature
 
Application Specific Information:
dyld: launch, loading dependent libraries
 
Dyld Error Message:
  Library not loaded: @rpath/CommonInterop.framework/Versions/A/CommonInterop
  Referenced from: /Applications/Adobe XD/Adobe XD.app/Contents/MacOS/Adobe XD
  Reason: no suitable image found.  Did find:
/Applications/Adobe XD/Adobe XD.app/Contents/MacOS/../Frameworks/CommonInterop.framework/Versions/A/CommonInterop: code signature invalid for '/Applications/Adobe XD/Adobe XD.app/Contents/MacOS/../Frameworks/CommonInterop.framework/Versions/A/CommonInterop'
 
/Applications/Adobe XD/Adobe XD.app/Contents/MacOS/../Frameworks/CommonInterop.framework/Versions/A/CommonInterop: stat() failed with errno=1
/Applications/Adobe XD/Adobe XD.app/Contents/MacOS/../Frameworks/CommonInterop.framework/Versions/A/CommonInterop: code signature invalid for '/Applications/Adobe XD/Adobe XD.app/Contents/MacOS/../Frameworks/CommonInterop.framework/Versions/A/CommonInterop'
 
Binary Images:
       0x10d076000 -        0x1107b959f +com.adobe.xd (30.1.12.4 - 30.1.12.4) <3CB06C4E-5A35-3DA3-BC30-0413946C4502> /Applications/Adobe XD/Adobe XD.app/Contents/MacOS/Adobe XD
       0x11454c000 -        0x114557ffb +com.adobe.AdobeCrashReporter (7.9 - 8.0.3) <C64B8E40-63FC-3F99-A783-A923A8418EBF> /Applications/Adobe XD/Adobe XD.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashReporter
       0x115a75000 -        0x115b06eff  dyld (750.5) <E4698FBD-806A-3396-B279-E685BA37430B> /usr/lib/dyld
    0x7fff37873000 -     0x7fff37873fff  com.apple.Carbon (160 - 162) <4F1F60CB-6C1E-3D79-832E-8D606601F282> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
    0x7fff38146000 -     0x7fff3864fffb  com.apple.audio.CoreAudio (5.0 - 5.0) <62BEE4B7-8A26-3951-9D78-4E193617AF7A> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
    0x7fff3e16c000 -     0x7fff3e236ff7  com.apple.Metal (212.7 - 212.7) <CC7BF715-142B-3C2A-81AD-0E35693230F2> /System/Library/Frameworks/Metal.framework/Versions/A/Metal
    0x7fff3e238000 -     0x7fff3e252ff5  com.apple.MetalKit (141.2 - 141.2) <8162AFB6-327C-3BE1-AEF7-2BEA999B1DFB> /System/Library/Frameworks/MetalKit.framework/Versions/A/MetalKit
 
Model: iMac18,2, BootROM 183.0.0.0.0, 4 processors, Quad-Core Intel Core i5, 3 GHz, 8 GB, SMC 2.40f1
Graphics: kHW_AMDRadeonPro555Item, Radeon Pro 555, spdisplays_pcie_device, 2 GB
Memory Module: BANK 0/DIMM0, 4 GB, DDR4 SO-DIMM, 2400 MHz, 0x802C, 0x344154463531323634485A2D3247334232202020
Memory Module: BANK 1/DIMM0, 4 GB, DDR4 SO-DIMM, 2400 MHz, 0x802C, 0x344154463531323634485A2D3247334232202020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x16E), Broadcom BCM43xx 1.0 (7.77.111.1 AirPortDriverBrcmNIC-1610.1)
Bluetooth: Version 7.0.5f6, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: Samsung SSD 860 EVO 500GB, 500,11 GB
USB Device: USB 3.0 Bus
USB Device: Bluetooth USB Host Controller
USB Device: FaceTime HD Camera (Built-in)
Thunderbolt Bus: iMac, Apple Inc., 41.4
 
{Renamed BY MOD}
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Crash on mac

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correct answers 1 Correct answer

New Here , Jun 24, 2020 Jun 24, 2020
Hi and thank you for your answer, I tried the following: Restarting the Mac Reinstalling XD Logging out of CC  None of that initially worked.  I resolved the issue by disintalling from CC and manually removing all the XD related files left.

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Adobe Employee ,
Jun 23, 2020 Jun 23, 2020

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Hi there,

 

We are sorry to hear you are experiencing crash issues with XD on mac and thanks for sharing the details. Would you mind trying to reinstall XD and let us know how it goes?

 

We will try our best to help.

 

Thanks,

Harshika

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New Here ,
Jun 24, 2020 Jun 24, 2020

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Hi and thank you for your answer,

 

I tried the following:

 

  1. Restarting the Mac
  2. Reinstalling XD
  3. Logging out of CC 

 

None of that initially worked. 

 

I resolved the issue by disintalling from CC and manually removing all the XD related files left.

 

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Adobe Employee ,
Jul 06, 2020 Jul 06, 2020

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We are glad to hear that you're able to fix the issue and thanks for sharing the solution that worked for you. Please feel free to reach out to us in the future for any query related to XD.

 

We would be happy to help.

 

Thanks,

Harshika

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New Here ,
Jan 11, 2021 Jan 11, 2021

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Hello could you please tell me how exactly you removed the remaining files manually?
I happen have this problem myself and have been losing my mind over it..

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New Here ,
Jan 28, 2021 Jan 28, 2021

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Hi, is there a way to remove the remaining files? Ive reinstalled full CC and still seeing same issue.

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New Here ,
Jan 28, 2021 Jan 28, 2021

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Hi, I know this is a longshot but is there any chance you can go through the steps that were taken to fix?

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Adobe Employee ,
Jan 31, 2021 Jan 31, 2021

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Hi Louis,

 

Sorry to hear about the trouble. You can try uninstalling XD using the Adobe Cleaner Tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Once uninstalled, please re-install.

 

Regards

Rishabh

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New Here ,
Jul 20, 2021 Jul 20, 2021

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I'm having the same issue. Uninstalling, restarting and reinstalling doesn't help, and when I run the clearner tool XD does not appear in the list of apps that can be cleaned. Any ideas?

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