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After opening file assumes to load its content but document remains uninteractable even after the loading bar completes.
The document then remains suspended and won't even close when prompted; must force close Adobe XD in the task manager for the document to *maybe* load and eventually function.
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Hi there,
Sorry to hear about the trouble, we'll try our best to help you with it. Could you please try the steps shared below:
If this doesn't help, please share a few more details like:
Regards
Rishabh
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With all due respect, I will not follow a step instruction.
It happens to multiple files, seemingly random. It happens if it's an initial start of the XD program or if multiple files are already open.
It's an office WIFI network but not a VPN, so it relies solely on wifi internet and no other circumstance.
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Hi Anton,
We are sorry for the delay in response. I understand your frustration and thanks for sharing the additional info. I would like to know if you're still experiencing the issue with XD 35.3 version. If so, and you're afraid to perform the trouble shooting steps. You may get in touch with us directly using this link: https://helpx.adobe.com/contact.html so that our chat support team can connect with you and help you with a remote session.
Thanks,
Harshika