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After today update adobe xd crashing on open

Community Beginner ,
Aug 09, 2021 Aug 09, 2021

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Hello,

 

Today after udpating Adobe XD it is no more opening on my Windows 10

See secreenrecord: http://recordit.co/MLMQzjOxKV

 

Here is my crash dumps

XD.exe.740.dmp and XD.exe.14780.dmp

https://www.dropbox.com/s/ngr7q6f00b3yjcu/XD.exe.740.dmp?dl=0

https://www.dropbox.com/s/mrjzajenk4zt3b7/XD.exe.14780.dmp?dl=0

 

Regards,

Armen

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correct answers 1 Correct answer

Community Beginner , Aug 10, 2021 Aug 10, 2021
Hi Rishabh,After reinstall and udpate to latest windows version it started to work ! Thanks for Help !Armen

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Adobe Employee ,
Aug 09, 2021 Aug 09, 2021

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Hi Armen,

 

We're so sorry to hear about the trouble. Please ensure that you have installed the latest version of Windows updates as in some cases it has been observed that by updating the Windows to the latest version such issues gets resolved. If it still doesn't work, please uninstall XD using the Adobe Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html and once uninstalled, please re-install XD and let us know if that solves the issue or if you need any further assistance.

 

Regards

Rishabh

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Community Beginner ,
Aug 09, 2021 Aug 09, 2021

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Hi Rishabh,

 

I did update my windows 10 to latest but it did not resolved issue.

Will try option 2 full reinstall of adobe and install ..

 

Regards,

Armen

 

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Community Beginner ,
Aug 10, 2021 Aug 10, 2021

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Hi Rishabh,

After reinstall and udpate to latest windows version it started to work !

 

Thanks for Help !

Armen

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