All cloud files disappeared from Adobe XD

New Here ,
Jul 01, 2022 Jul 01, 2022

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Hi there,

all my files disappeared from Adobe XD. This is really bad. How can I fix this?
I already tried to login and logout from Adobe CC and terminate Core Sync but nothing is fixed, only way to see the files is by clicking with the right click on the icon and it shows the list, but I can't open them!

Please help me as soon as possible, I have work files and projects!

Thank you!

Screenshot 2022-07-01 at 17.01.38.png

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Community Expert , Jul 01, 2022 Jul 01, 2022

Hi @zacca25090478u9nn, sorry to hear that you had this issue, as I see in this thread: https://community.adobe.com/t5/adobe-xd-discussions/all-my-xd-cloud-files-are-gone-after-upgrade/m-p/11216497#M31658 I'd also make sure that I'm not logging in with a different account meanwhile maybe some other expert can offer a solution but I want to also give you the link to contact the support: https://helpx.adobe.com/support/xd.html Hope this helps!

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Community Expert ,
Jul 01, 2022 Jul 01, 2022

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Hi @zacca25090478u9nn, sorry to hear that you had this issue, as I see in this thread: https://community.adobe.com/t5/adobe-xd-discussions/all-my-xd-cloud-files-are-gone-after-upgrade/m-p... I'd also make sure that I'm not logging in with a different account meanwhile maybe some other expert can offer a solution but I want to also give you the link to contact the support: https://helpx.adobe.com/support/xd.html Hope this helps!

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