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All collaborative cloud document showing as "Saving..."

Explorer ,
Aug 26, 2021 Aug 26, 2021

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Dear Team,

 

In collaborative mode, always the documents shows as "Saving..." because of this behaviour some of the already saved changes are lost. And the owner of this document couldn't able to retrieve it from history.

 

Why there is so much of inconsitency with windows version.

 

sKumarr_0-1629966676105.png

 

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Adobe Employee ,
Aug 26, 2021 Aug 26, 2021

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Hi there,

 

We're so sorry to hear about the trouble. Please try the steps shared below:

 

  1. Sign out of XD and CC Desktop app.
  2. Close CoreSync and all Adobe related processes from the Task Manager/Activity Monitor.
  3. Reboot the computer.
  4. Sign back in on the Adobe CC Desktop app and launch XD from there and check if that solves the issue.

 

If it still doesn't work, please share a screenshot of the About XD info page(Under the XD menu option on macOS and under the Help menu on Windows) along with the version of the Operating system.

 

Regards

Rishabh

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Explorer ,
Aug 31, 2021 Aug 31, 2021

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The provided solution doesn't work. I still can see as " - Saving..."

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New Here ,
Aug 31, 2021 Aug 31, 2021

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It appears that I have the same issue. 

The problem is, that we can not work with this issue right now. We resorted to saving some files locally again (our last resort).

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Adobe Employee ,
Aug 31, 2021 Aug 31, 2021

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Hi All,

 

We are sorry for the trouble. We would request you to please try the steps suggested in this article: https://helpx.adobe.com/xd/kb/fix-issues-with-xd-cloud-documents.html and let us know if that helps.

 

We're here to help.

 

Thanks,

Harshika

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