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All files are gone since system changes on 4.8.

New Here ,
Aug 05, 2021 Aug 05, 2021

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Hi all,

after the system changes on 4.8. I had to re-login to my adobe account.

after this, I miss all could documents.

did anybody have the save problem and was able to fix it?

Thank you in advance.

Regards

Marc

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New Here ,
Aug 05, 2021 Aug 05, 2021

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typo: could = cloud

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Explorer ,
Aug 09, 2021 Aug 09, 2021

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Same issue here. Support is useless.

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Adobe Employee ,
Aug 10, 2021 Aug 10, 2021

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Hi Christopher,

 

We're so sorry to hear about the trouble. Please try the suggestions shared here:

 

  1. Sign out of XD and CC Desktop app.
  2. Close CoreSync and all Adobe related process from the Task Manager/Activity Monitor.
  3. Reboot the machine.
  4. Sign back in on the CC Desktop app. Please ensure that you are signing in with the same Adobe ID using which the files were created.
  5. Check if you are able to see the files.

 

If it still doesn't show the files, please check if you are able to see the files here https://assets.adobe.com/cloud-documents

 

Let us know if this helps or if you still need any further assistance.

 

Regards

Rishabh

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