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Almost all audio playback actions suddenly not working / gone

New Here ,
May 14, 2020 May 14, 2020

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Hi!
My audio playbacks aren't working in my prototype. 
I get the "There was a problem with the playback action" message, but I don't really know what the issue is. 
There are some sounds that are still working, but almost all of them just stopped working a couple of hours ago. I can still import new ones, and they seem to be working, but that means that I would have to import all the soundfiles again and place them into the protype all over again, which would also be at the risk of this simply happening again when I'm done.

Is there something I've done wrong or have simply overlooked?

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Import and export, Prototyping

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Adobe Employee ,
May 18, 2020 May 18, 2020

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Hi There,

 

Thanks for reaching out. I tried audio playback with some audio files and its working fine in my machine. I did on a Windows 10 machine and on the latest version of XD which is 28.9.12.2. Could you please confirm the OS version and the XD version you are using and also is it possible for you to share the file and video so that we can understand your Issue clearly and test it on our end?

 

I would also like to know a few more details like-

  • Is it happening with every file?
  • Since when you started facing this issue?
  • Is the Issue is with specific audio files or all ,since you have mentioned you can Import and use new audio files?
  • Are you working in an enterprise network?

 

We will try our best to help.

 

Thanks,

Chethan 

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Adobe Employee ,
Jun 02, 2020 Jun 02, 2020

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Hi there,

 

I would like to follow up on this post. Would you mind confirming if the issue has been resolved or not? Please let us know if you need further assistance on the issue.

 

We would be happy to help.

 

Thanks,

Harshika

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New Here ,
Jul 30, 2021 Jul 30, 2021

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Hello, I am having the exact same issue. Are there any workarounds?

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Adobe Employee ,
Aug 02, 2021 Aug 02, 2021

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Hi Kell5FF9,

 

 

Thanks for reaching out and using adobe XD.Could you please confirm the OS version and the XD version you are using and also is it possible for you to share the file and video so that we can understand your Issue clearly and test it on our end?

 

I would also like to know a few more details like-

  • Is it happening with every file?
  • Since when you started facing this issue?
  • Is the Issue is with specific audio files or all ,since you have mentioned you can Import and use new audio files?
  • Are you working in an enterprise network?

 

We will try our best to help.

 

Thanks,

Chethan 

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New Here ,
Sep 17, 2021 Sep 17, 2021

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Hi! 

I'm having similar issues like the recent posts. I've had a prototype up and running for a couple of months that has a couple of mp3 files. Now suddenly when using the shared link some of these files don't work at all when entering the artboards and we have not done any changes. When we're in adobe XD and "play" the artboard that has an mp3 file the sound works, but when "playing" the prototype from the homepage and navigating to an artboard with the sound it does not work at all. Just updated my Mac to the latest version 11.6  and Adobe XD is updated. Please help me! 

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Adobe Employee ,
Sep 17, 2021 Sep 17, 2021

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Hi there,

 

Sorry to hear about the trouble. Will it be possible for you to share the file with us? If yes, please add the file to a shared location and share the file and the published link with us through DM by clicking on my name. We'll also need the version of XD. 

 

Regards

Rishabh

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