App crashes when trying to align

[Chelsea5FB6]

I am trying to work on an assignment for my class and I have been doing good thus far except for today. I was using a component with text going good. Then I go to use a new one, start typing, go to align the text and it  freezes on me. Everything on XD froze, it ended up force closing so I opened it back up again. Bring the component in go to change the text, align it and guess what? It froze.....again but this time I couldn't close the window and it wasn't closing itself I had to power down my PC and restart it. The restart didn't even help. There has got to be a way to keep this from happening. And YES it is updated to the latest version.

[HARSHIKA_VERMA]

Hi Chelsea,

Sorry to hear you are having facing crash issue when trying to align. I'd love to help you here but we would need few more details like-

• The screenshot of your about XD info and OS version.
• Is it happening with every file or with a specific file?
• Have you tried switching focus from XD whenever it happens for a while and then come back to XD and see if that helps?

We will try our best to help.

Thanks,

Harshika

[Chelsea5FB6]

Sorry for the delay, thank you for getting back to me. Where is the about XD info located? Is it located in the creative cloud under the XD tab?

[Chelsea5FB6]

Seems to be happening only with my full site file (the project I am working on). And I have tried switching focus, I have other homework I've worked on and haven't touched it in a couple hours. Still not working looks like it is going to but when I highlight the text and go to change alignment it completely freezes on me.

[Chelsea5FB6]

We even tried uninstalling and reinstalling the application but it still does not work. Here are the screenshots, hope to hear from someone soon....

[HARSHIKA_VERMA · Accepted solution]

Sorry for the delay in response. Please go to Menu> About XD info for the XD version. We also have the current version of XD available 34.3. Please update and let us know if that helps.

Thanks,

Harshika