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Art Board not displaying on opening a file in Adobe XD

New Here ,
Sep 23, 2020 Sep 23, 2020

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Hi, i was using xd regularly and was working fine, and suddenly it stopped working. Stopped working in the sense, when i open an already created file, it opens and displays the assets, components and all other stff on the left, but no artboard is displayed, or the work that i have done is not displayedCapture.PNG

And i've been stuck to this issue for several days, I have not come across any problems related to this in the past.

 

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correct answers 1 Correct answer

Adobe Employee , Oct 12, 2020 Oct 12, 2020
Hi Rohit, I am sorry for the delay in response. If it's happening with every Adobe Product then it's definitely an issue. I would suggest connecting with us directly using this link: https://helpx.adobe.com/contact.html so that we can closely look into the account and issue. Hope it helps. Thanks, Harshika

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Adobe Employee ,
Sep 23, 2020 Sep 23, 2020

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Hi Rohit,

 

Sorry to hear about the trouble. Could you please try the suggestion shared in this similar discussion: https://community.adobe.com/t5/adobe-xd/when-i-open-xd-artboards-not-showing/td-p/10398900?page=1

 

Let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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New Here ,
Sep 23, 2020 Sep 23, 2020

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the thing is i'm not using Mac i'm using Acer nitro with Ryzen 5 and the link they specified there is for mac

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Adobe Employee ,
Sep 28, 2020 Sep 28, 2020

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Hi Rohit,

 

Sorry for the delay in response. Would you mind sharing the screenshot of your about XD info page so that we can get a clear picture of what's happening? Please also check if any anti virus or graphic card driver is creating a problem here.

 

Thanks,

Harshika

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New Here ,
Sep 29, 2020 Sep 29, 2020

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Hi Harshika,

 

yeah it was working fine few days before, and i updated my graphics driver and after that i have been facing this issue, and i am facing this issue for every adobe products, i am having black screen issue in photoshop, and here in xd i can't see the art board. Is it related to the update i've done?

 

I updated my Radeon graphics driver to 20.9.1....

 

i have attached my xd details

xd.PNG

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Adobe Employee ,
Oct 12, 2020 Oct 12, 2020

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Hi Rohit,

 

I am sorry for the delay in response. If it's happening with every Adobe Product then it's definitely an issue. I would suggest connecting with us directly using this link: https://helpx.adobe.com/contact.html so that we can closely look into the account and issue.

 

Hope it helps.

 

Thanks,

Harshika

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