Art Board not displaying on opening a file in Adobe XD

[rohith5CF0]

Hi, i was using xd regularly and was working fine, and suddenly it stopped working. Stopped working in the sense, when i open an already created file, it opens and displays the assets, components and all other stff on the left, but no artboard is displayed, or the work that i have done is not displayed

And i've been stuck to this issue for several days, I have not come across any problems related to this in the past.

{Renamed By MOD}

[Rishabh_Tiwari]

Hi Rohit,

Sorry to hear about the trouble. Could you please try the suggestion shared in this similar discussion: https://community.adobe.com/t5/adobe-xd/when-i-open-xd-artboards-not-showing/td-p/10398900?page=1

Let us know if this helps or if you need any further assistance.

Regards

Rishabh

[rohith5CF0]

the thing is i'm not using Mac i'm using Acer nitro with Ryzen 5 and the link they specified there is for mac

[HARSHIKA_VERMA]

Hi Rohit,

Sorry for the delay in response. Would you mind sharing the screenshot of your about XD info page so that we can get a clear picture of what's happening? Please also check if any anti virus or graphic card driver is creating a problem here.

Thanks,

Harshika

[rohith5CF0]

Hi Harshika,

yeah it was working fine few days before, and i updated my graphics driver and after that i have been facing this issue, and i am facing this issue for every adobe products, i am having black screen issue in photoshop, and here in xd i can't see the art board. Is it related to the update i've done?

I updated my Radeon graphics driver to 20.9.1....

i have attached my xd details

[HARSHIKA_VERMA · Accepted solution]

Hi Rohit,

I am sorry for the delay in response. If it's happening with every Adobe Product then it's definitely an issue. I would suggest connecting with us directly using this link: https://helpx.adobe.com/contact.html so that we can closely look into the account and issue.

Hope it helps.

Thanks,

Harshika