Artboard smaller when opening illustrator file in Adobe XD

Report · Jan 13, 2021

Is anyone else experiencing the same issue? It's pretty standard work for me to open my illustrator file in Adobe XD. It usually opens without a hitch, but this time it's not opening with the right size artboard. I have to manually copy each content from each artboard from illustrator then paste it into Adobe XD. I can tell you this is such a hassle, especially because it's also pasting as a smaller size. My 1920x1080 px screens are coming as 192 x 108 px in Adobe XD. This is totally ridiculous. I just updated all my Adobe programs to the latest patch. It still didn't solve the problem.

Please help me.

Report · Jan 13, 2021

Hi there,

Sorry to hear about the trouble. We'll need to test this on our end, so could you please share a small video of the workflow and what exactly is happening? We'll also need the version of XD and OS. We'll try our best to help you with it.

Regards

Rishabh

Report · Jan 20, 2021

Thank you so much for replying to me.

Please this was the only way I'm able to share the video with you.

You can download it here on my Google Drive: http://bit.ly/AdobeXDErrorVid

It's the same even when I copy and paste the content from the Adobe Illustrator artboard to the Adobe XD artboard.

I have Adobe XD Version 36.1.32.5 Creative Cloud Sync 4.3.71.1

My Macbook has Catalina Version 10.15.7

As far as I know, they're all the latest version.

Report · Jan 26, 2021

Thanks for sharing the video and additional information. Is it possible for you to share this Illustrator file with us so that we can test it at our end? Does that happen with this specific file or all the files?

We will try our best to help.

Thanks,

Harshika

Report · Jan 27, 2021

Sure this is the AI file

https://we.tl/t-p7uyx20c2j

I checked and the problem persists only with this file.

Report · Jan 20, 2021

Hi there,

It's been a while we haven't heard back from you. Could you please share if your issue has been resolved? You may try signing out of XD, Creative cloud, restart the machine, and then sign back in and let us know if that helps.

Please update the discussion if you need further assistance from us. We would be happy to help.

Thanks,

Harshika

Report · Jan 20, 2021

Hi, I replied to the first comment. Thank you!

Report · Oct 07, 2021

Has there been a solve for this issue? I am experiencing the same issue. even with teh latest versions of XD and Illustrator.
In Illustrator the files are 1920 wide, but import at 200px.

Report · Oct 10, 2021

Didn't really find a proper solution for my issue. I ended up doing it manually.What I did notice is, I only had this issue with that particular file. I suggest you try and creating a new illustrator file and copy and paste the artwork for each of your artboard from your old Ai file. Hopefully this will work for you! Otherwise, you can also just copy and paste your artworks from Ai to XD and adjust the size.

Report · Aug 28, 2024

This happening to me as well now, really annoying! I notice that inside Illustrator the person who made these boards inexplicably chose Google Pixel/Pixel 2 Artboard size which says that is 1920x1080, but always always imports at 192x108. If I try to change the artboard to HDTV 1080, it keeps reverting back to the Google preset. This is some sloppy coding, Adobe. FIX PRONTO.

Report · Aug 28, 2024

@jackthegiantslayer Our team and I have no problem selecting the correct sizes because we know exactly what sizes to pick. Curious why doesn't your team just create the *correct size in Xd versus creating this in Illustrator?

*Note: Not sure if you know this, but your question is posted in the Adobe Xd Discussions, not Adobe Illustrator

Going back to Illustrator, don't try to convert your artboard to an HDTV video size. Instead, go to File - Document Setup - Edit Artboards, and manually enter the size dimesions that you want to resize the artboards.

Or Click on the Artboard icon tool, and change the size in the control panel as well

Report · Sep 04, 2024

Appreciate this workaround!

Unfortunately my team is me working with a multinational corporation where there is sometimes inconsistency in the boards they send me, although most are built in Illustrator. Regardless I use XD to move assets over to After Effects, as live type and other elements do not transfer well when importing the Illustrator file directly, a shortcoming Adobe has been avoiding despite 20 years of people asking for this function.

My easiest solution was to copy and paste every frame into a new document with the correct size, and with copy/paste layers on so I could retain the work I had done breaking the frames up for After Effects.

Thanks again for the info!

Report · Sep 05, 2024

@jackthegiantslayer OMG, that sounds like an insane work-around.Sounds like the native files AI or EPS isn't importing as well. Have you tried saving the Illustrator files as an SVG file and then import that into After Effects?

Report · Sep 17, 2024

Out of curiousity I exported an SVG but it can't import into AE at all. There is another cumbersome workaround where you can export the Illustrator to Photoshop layers and then the Photoshop into After Effects and then converting it again inside. This will carry live text over, but no vectors...and I need the vectors for shape layer animation. Another workaround is to import the AI file into Adobe XD which inexplicably has an "export to After Effects" that brings most of the live text and elements in, retaining the vectors, but its a bit buggy.