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Artboards not showing up in XD

New Here ,
Nov 21, 2021 Nov 21, 2021

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My Adobe XD is having problems opening, and when it opens it only shows the grey area, and don't matter what I do, the artboards don't appear.

I have tried to uninstall and reinstall, and erasing the preferences, but nothing seems to be working.

I read that maybe updating the graphic drivers might help, but I'm having troubles with the last macOS update, does anybody know another solution?

 

Thanks for any help.

TOPICS
Missing feature , Open and save docs , Product performance

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Community Expert ,
Nov 22, 2021 Nov 22, 2021

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What Version of Adobe XD is this? What macOS Update was this?

is it also with local XD files? what is the Screen/Monitor setup you have?

 

Questions over questions…

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New Here ,
Nov 22, 2021 Nov 22, 2021

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The Adobe XD version is the latest one (45.1.62). My macOS is Mojave 10.14.6, I tried to update to Monterey 12.0.1, but I was unsuccessful.

 

I have a Macbook Air (13.3 inch) 2017,  with Intel HD Graphics 6000 1536 MB graphics, and 8 GB 1600 MHz DDR3 of memory.

 

 I tried opening local docs, the ones in the cloud, creating new ones... it freezes for a while while opening them and then it doesn't show any of the artboards.

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