Audio not playing

New Here ,
Aug 28, 2022 Aug 28, 2022

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Audio file can't be heard when previewing on iPad. 

 

I have two audio files. One audio file for success. One audio file for error. 

 

On the iPad, the audio file for success can be heard. However, the audio file for error cannot be heard. 

 

I tried previewing on desktop and mobile, both audio files work perfectly. Why is this happening to my iPad and it randomly had this problem when for the past few days everything was working perfectly. 


And I am having a usability testing tmr (monday)...

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correct answers 1 Correct answer

Community Expert , Aug 28, 2022 Aug 28, 2022

Hi @ElisePeh, thinking what I'd do, if you haven't checked these yet:
-I'd make sure the apps on ipad (including ios) is up to date,

- I would also try with headphones, 

- I'd also check on another mobile device, phone, tablet etc to see whether it's an OS/device related issue.

Would like to be updated on this issue actually, maybe also some other expert may have some suggestions. Happy designing!

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Community Expert ,
Aug 28, 2022 Aug 28, 2022

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Hi @ElisePeh, thinking what I'd do, if you haven't checked these yet:
-I'd make sure the apps on ipad (including ios) is up to date,

- I would also try with headphones, 

- I'd also check on another mobile device, phone, tablet etc to see whether it's an OS/device related issue.

Would like to be updated on this issue actually, maybe also some other expert may have some suggestions. Happy designing!

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Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines