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Black screen while using Adobe XD desktop preview

New Here ,
Jan 20, 2021 Jan 20, 2021

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It happend that i'm working on a project and in that project ,when i open the desktop preview mode in prototype,some of my screen are coming black and some looks correct.

 

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Adobe Community Professional ,
Jan 20, 2021 Jan 20, 2021

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Can you share screenshot and enter OS info? Thanks

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Adobe Employee ,
Jan 20, 2021 Jan 20, 2021

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Hi Rajlaxmi,

 

I am sorry to hear you are getting black screen in preview window. As Ares asked, I would like to know few more details like-

  • Are you using an Extended monitor/dual monitor?
  • Could you please check if your graphic card driver is up to date? Please visit the manufacturer's site to check for updates.

 

We will try our best to help.

 

Thanks,

Harshika

 

 

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