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buenas tardes, XD no funciona correctamente

New Here ,
Jan 31, 2023 Jan 31, 2023

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buenas tardes, mi jefe y yo tenemos dos cuentas de XD pagas, pero al estar trabajando juntos se hace muy pesado... nos saca del archivo, se traba, tarda en actualizar en la nube... Por favor seria bueno una ayuda.

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Product performance

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Adobe Employee ,
Feb 02, 2023 Feb 02, 2023

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Hi @Rodrigo27744482i6zt ,

 

Sorry to hear about the trouble. Please share a few more details like:

 

  1. The version of XD & OS.
  2. Is this happening with a specific file or multiple files?
  3. Is this happening on both computers or only one?

 

We're here to help, just need more information.

 

Regards

Rishabh

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New Here ,
Feb 02, 2023 Feb 02, 2023

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es la version 56.0.12

Sucede con la mayoria de los archivos

y sucede tanto en mac como en windows

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Adobe Employee ,
Feb 03, 2023 Feb 03, 2023

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Hi @Rodrigo27744482i6zt,

 

Thank you for sharing the requested info. Here are a few general troubleshooting steps that can help resolve the issue:

 

  • Restart Adobe XD: Close the application and restart it to see if the issue persists.
  • Clear the cache: Clearing the cache can help resolve performance issues.
  • Disable plugins: If you have any plugins installed, try disabling them temporarily to see if they are causing the issue.
  • Check system requirements: Ensure your system meets the minimum requirements for running Adobe XD.

 

If the issue is specifically related to co-editing, you may want to check the internet connectivity, network speed, and if the firewall is blocking the Adobe XD port.

 

Let us know if that helps. We'll try our best to help.

 

Thanks,

Harshika

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