BUG: freezing of layers

[olegt71088620]

I recorded a video with a bug. This happens when I try to move a layer or a group of layers (holding it with the left mouse button). How can I fix these hangs? Only pressing the button "Esc" helps.

[olegt71088620]

Hey?

[Preran]

Can you provide us with the following information?

- The version of Adobe XD

- The Operating System that you are running Adobe XD on, and its version number

- Also, have you updated all graphic drivers by visiting the manufacturer's site?

Thanks,

Preran

[olegt71088620]

Adobe XD - 8.0.22.11

Windows 10 - 6.10.10872.0 (last 21.05.2018)

GeForce Experience - 3.14.0.139 (version video driver 397.64)

[olegt71088620]

Windows 10 Professional (10.0.17134.48)

[olegt71088620]

Anybody here?

[Preran]

Apologize for the delay in response. It looks like your device is in order. Please send me your Adobe ID, location, and phone number over a private message. We will get in touch with you for investigation. To send a private message, click my picture and use the Message button.

Thanks,

Preran

[chrisoquist]

I'm experiencing the same issue with an updated copy of XD running the same version of Windows. Has there been a resolution?

[chrisoquist]

In case it helps, I'm seeing an "XD CC is being used for sharing" warning message when I close ito of XD, which I never saw before and send to be correlated with this glitch.

[Preran]

Thank you for the info. Can you send me the information I have requested for? We will do our best to help.

Thanks,

Preran

[LoboGM]

Hello, I'm having the same issue as the two people above, including the "XD CC is being used for sharing" message. I can always drag one layer before it freezes and I have to restart the doc to drag any other layers.

My info is as follows:

XD Version - 8.0.22.11

Windows 10 - 1083 (OS build 17134.81)
Yes.

Thank you

[ankushr40215001]

Hi everyone,

Sorry for the issues you are facing.

However, you issue looks something similar to the one discussed here - Adobe Xd crashes on window resizing, prototypes and layers​

See if that helps you also while dealing with the issue and let us know the results.

Regards,

Ankush

[Preran]

If Ankush's reply did not help, send me the information I requested above. We will get in touch with you for investigation.

Thanks,

Preran

[LoboGM]

Hi,

No the previous help did not help. I'm not experiencing the issues mentioned in the link, and my drivers are updated.

As for the information, see my post above.

Thanks

[Atul_Saini · Accepted solution]

Hi LoboGM, Chrisoquist & Olegt

Sorry for the inconvenience that it has caused to you. I would like to inform you that a bug with a similar issue has been filed here: Layer/Group ordering – Adobe XD Feedback : Feature Requests & Bugs, I would request you all to vote for this bug and share more information about it in comments. It will help us to take it forward, we'd certainly appreciate your cooperation with this.

Please feel free to update this discussion in case you need further assistance.

Thanks,

Atul_Saini