Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Can not load the document

New Here ,
Jan 20, 2021 Jan 20, 2021

Copy link to clipboard

Copied

Hi

 

2 of my recent documents are not being loaded, it returns an error:

 

Something went wrong sorry we can't open this document, Access this documents history...

 

in https://assets.adobe.com/cloud-documents..

it says download failed for any version that I tried.

 

My company needs these prototypes right now, what should I do?!!

TOPICS
Open and save docs

Views

165

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 20, 2021 Jan 20, 2021

Copy link to clipboard

Copied

Hi there,

 

I am sorry to hear you are unable to open the files from the web. Could you please make sure you are logged in with the same Adobe ID from which you have created these projects? I would suggest opening the file on other machine and see if you are able to open the files.

 

We will try our best to help.

 

Thanks,

Harshika

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jan 20, 2021 Jan 20, 2021

Copy link to clipboard

Copied

LATEST

Just interesting, can you see that file after entering to your Cloud Documents in browser?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines