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Can't add person into the file, can't upload file into creative cloud

Engaged ,
Jun 10, 2021 Jun 10, 2021

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I'm trying to share a file with someone and XD shows a message saying it can't upload the file in the creative cloud in this moment and has a link to a 404 error.

 

Is something on maintenance? Should it have a different message if it's the case?

TOPICS
Product performance, Prototyping, Share or publish

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Adobe Employee ,
Jun 10, 2021 Jun 10, 2021

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Hi Franco,

 

Sorry to hear about the trouble. Please share a few more details like:

 

  1. A screenshot of the About XD info page.
  2. Are you getting this error on multiple files or a specific file?
  3. Would you mind force quitting CoreSync and all Adobe-related processes from the Task Manager/Activity Monitor and reboot the computer and test again? 
  4. If this doesn't help, please share system logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html through DM.

 

Regards

Rishabh

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