I've recently installed the creative cloud on my Microsoft Surface to co-work on a XD project with 3 other people in my class. It won't work for me, although I removed and re-installed XD again. Is there any way to fix it because it's very urgent and we have to get it done by the end of the week!
Sorry to hear about the trouble. Please ensure that you are signed in with the same email address on which you have been invited. In case if you are signed in with the correct email address, please try the steps shared below:
Let us know if this helps or if you need any further assistance.
Hello, thank you for the quick reply.
I have been invited by the same email I signed in.
What exactly do you mean with "reboot"? You mean tturng it off and turn it on again or reboot the entire computer??
Yes, please close CoreSync and other Adobe related processes and then re-start the computer and let us know if that helps or if you need any further assistance.