Can't create document (Error code: 3623)

[hulkc32665106]

Please help me

[cmga]

Please provide a few details. Is this a new problem? What version are you running of Xd and your OS?

[amrghanem]

i have the same problem

windows 10 64bit

[michellel8024069]

Also have the same problem.

[Preran]

Did you try the solutions in the doc shared by Elaine? If you did, and are still having issue, send me your Adobe ID, location, and phone number along with the URL of this post over a private message. To send a private message, click my picture and use the Message button. We will get in touch with you for investigation.

Thanks,

Preran

[default4wmciheyphmt]

Who is Elaine and where are the solutions she supposedly provided?

[elainecc]

This article might help you: Issue saving xd files to creative cloud

[got90]

I also have this problem, but I know how to get around it. load the tutorial, then remove everything from it, and add and edit your areas in it, in the meantime after removing the tutorial content, save it to your disk.