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Can't download XD because creative cloud won't let me log in.

New Here ,
Sep 21, 2022 Sep 21, 2022

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I am trying to download XD onto my computer, but whenever I do, it brings me to the creative cloud and tells me I need to sign in. After clicking sign in, the same screen just comes back up. I have tried uninstalling and re-installing creative cloud but can't seem to figure this out. Please advise. 

 

I can't get past this screen. Creative Cloud Help.png

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correct answers 1 Correct answer

Adobe Employee , Sep 21, 2022 Sep 21, 2022

Hi Hannah26233903cnfo,

Sorry for the inconvience, could you please try below steps:

1.Try to Log In from XD Application

2.If you are using other apps could you please try out LogIn through other app of Adobe
3.If the above scenario's does not work could you please try to uninstall creative cloud be using the link "https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
"
4. After the 3rd step try installting again.
5. If non of the above steps mentioned work, please s

...

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Adobe Employee ,
Sep 21, 2022 Sep 21, 2022

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Hi Hannah26233903cnfo,

Sorry for the inconvience, could you please try below steps:

1.Try to Log In from XD Application

2.If you are using other apps could you please try out LogIn through other app of Adobe
3.If the above scenario's does not work could you please try to uninstall creative cloud be using the link "https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
"
4. After the 3rd step try installting again.
5. If non of the above steps mentioned work, please share us short video and also attach the logs.

 

We will look into the issue.
Thanks,

Chaitanya Shandilya

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New Here ,
Sep 22, 2022 Sep 22, 2022

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Number 3 worked!!!! Thank you so much, you have no idea how long I've been trying to fix this. 

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