• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Can't Install Adobe XD

New Here ,
Nov 10, 2022 Nov 10, 2022

Copy link to clipboard

Copied

Hey i get everytime at 60-75% of installation following error and the installation is aborting.

 

-------------------------------------- Summary --------------------------------------
- 2 fatal error(s), 3 error(s), 0 warnings(s)

FATAL: Error (Code = 505) executing in command 'AddUWPAppxCommand' for package: 'UWPAssets', version:54.1.12.1
FATAL: Error occurred in install of package (Name: UWPAssets Version: 54.1.12.1). Error code: '505'
ERROR: Privilege lowering failed (openProcess desktop shell! Error: 5

ERROR: Failed to launch hdhelper exe at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe for install UWP with error code 5
ERROR: Failed to install UWP Appx Package with error failed to launch hdhelper.exe (delevated) for installing UWP appx with error code 5
-------------------------------------------------------------------------------------

Views

75

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 10, 2022 Nov 10, 2022

Copy link to clipboard

Copied

LATEST

Hi @Tony27073395aedo,

 

Sorry to hear you are unable to install XD. Error code 505 indicates that the app does not have the necessary permissions.

SOLUTION
Use the following workarounds to fix this issue:

  • Uninstall Beyondtrust Powerbroker.
  • Restart your device.
  • Apply all system updates.
  • For remote deployments using Admin Console Package, ensure that the package is run under the Local System context.
  • Enable the Secondary Logon Windows service if it's disabled. Once the package is installed, you can disable it again.

 

Let us know if that helps.

 

Thanks,

Harshika

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines