Can't install the Adobe XD because adbxd.helper?

[Guest]

Hi, all

I have problem to trying using Adobe XD, I get news that Adobe XD is released... So, I tried to download it in the creative cloud, before in "beta" I also tried to download it but I got error "System Retrictions", and now I get the same problem.. When I open Adobe XD I get warning, "can not open adbxd.helper", what is it?

please help me to get out of this problem, I have some possibilities from other forums, who discussed the same issue :

1. Do I need to uninstall the creative cloud and adobe xd then download it adobe xd again? does this affect to other adobe products if I uninstalling a creative cloud?

2. Do I need update my windows, I have not used the fall creator update

I need your help, please give me suggestion to solve this problem!

- Thanks

[Colin Holgate]

See if the steps in message 2 will work for you:

Error Opening XD After Downloading (With Windows 10 Anniversary)

[Guest]

I've tried it, I've uninstalled XD and installed it again, and updated the creative cloud to the latest version but still error... I get the same error while downloading XD.

Do you have any other solution?

[ankushr40215001]

Hi,

Sorry to hear about your issue.

Can you please attach the content of error log file so we can have a deeper look into it?

The files can be found in t his location - Find launch log files | Adobe Creative Cloud.

Thanks,

Ankush

[EJohnsonVADHP]

My log files are here:

https://www.dropbox.com/s/cykq95jrz6q1z3l/for-adobe.zip?dl=0